We're committed to the trust and safety of our community
Experience the range of safeguards carefully put in place to deliver safety, protection and peace of mind for the entire Common Care Community.
Security & verification
Strict approval process
Care workers must complete our rigorous onboarding process and verification process before they can offer support with us.
Police checks
A verification of current Police Check from trusted source/s is required prior to commencement.
Reference checks
Personal and/or professional reference checks are completed to check background experience and knowledge.
Working with Children Check
Any care provider who is providing or will provide care to children, a current WWCC is required.
ABN
A check of a current ABN (Australian Business Number) means that the support provider is currently registered.
Safeguards & Support
Insurance
For your peace of mind, Public and Professional Indemnity Insurance provides coverage for all support and therapy sessions.
Privacy
Your privacy and confidentiality is protected and maintained in accordance with our policies.
Dedicated support team
A team that understands your needs and is dedicated to providing quality support along your journey.
Compliments & complaints
We’re open to feedback. Whether you have a compliment or a complaint, we welcome it, and will process it in accordance with our policies.
Code of conduct
We respect and support a person’s right to dignity, respect, choice, control and inclusion.
Commonly asked questions
Common Care prioritises client safety through rigorous staff training, adherence to NDIS guidelines, and regular safety assessments of environments and equipment. We maintain open communication with clients and their families to address concerns promptly and ensure a safe and supportive environment.
We have comprehensive safeguarding policies and procedures that include thorough background checks for staff, regular supervision and training, and protocols for identifying and reporting any concerns or incidents. Our goal is to protect the well-being and dignity of every client under our care, promoting a culture of respect and accountability.
We adhere to strict confidentiality policies and comply with privacy laws to safeguard client information. Access to sensitive data is restricted to authorised personnel only, and we ensure that all staff understand their responsibilities regarding confidentiality. We prioritise respect for privacy as a fundamental aspect of our client-centric approach.
We promote a culture of diversity, inclusivity, and cultural sensitivity within our organisation. Our staff undergo cultural competency training to better understand and respect diverse backgrounds and needs. We strive to provide inclusive services that meet the cultural preferences and beliefs of all our clients, fostering a supportive and welcoming environment for everyone.
We have a structured complaints management process that welcomes feedback and addresses concerns promptly and professionally. Clients can provide feedback through various channels, and we are committed to resolving issues in a transparent and respectful manner. Continuous improvement based on client input is integral to our service delivery.
We prioritise continuity of care by fostering stable relationships between clients and their support teams. We have contingency plans in place for staff absences and transitions to ensure minimal disruption to services. Our goal is to provide consistent, reliable support that meets the evolving needs of our clients over time.
Ready for better care?
We’re truly dedicated to the health and happiness of each of our clients and their families.
