Compliments & complaints

A reportable incident under the National Disability Insurance Scheme (NDIS) refers to any serious occurrence or allegation involving a participant, provider, worker, or any other person that may impact the safety, well-being, or rights of a participant. These incidents must be reported to the NDIS Commission, which oversees compliance and safety within the disability sector.

Examples of reportable incidents include abuse, neglect, exploitation, serious injury, and unlawful or inappropriate conduct towards a participant. The NDIS Commission requires providers to promptly report such incidents and take immediate action to ensure the safety and welfare of participants.

Reporting these incidents is crucial for maintaining the integrity and safety of NDIS services, protecting vulnerable individuals, and ensuring accountability within the sector. It helps the NDIS Commission investigate, monitor, and address any concerns to prevent future occurrences and uphold the rights and dignity of participants.

For more information on reportable incidents under the NDIS, please visit the official NDIS Commission website: NDIS Commission – Reportable Incidents.

For some incidents, there is also a requirement to notify the Police where there are reasonable grounds to do so, within 24 hours of becoming aware of the incident. This includes scenarios where you are aware of facts or circumstances that lead to a belief that an incident is unlawful or considered to be of a criminal nature (for example sexual assault).

Reporting to Police in relation to criminal conduct should occur regardless of whether the incident is alleged or suspected to have occurred.

If you are in any doubt about whether an incident is of a criminal nature, make a report to the Police.